Accessibility at Chicago-area Hilton hotels

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When it comes to traveling with a disability, there can be a lot of unknowns. But staying at a hotel with the right type of accommodations can make all the difference. That’s why Hilton makes it easy to discover their full array of accessible resources and amenities, from getting around the hotel’s public spaces to special in-room amenities. 

Check out some of the Chicago-area Hilton hotels with a range of accessibility resources for all types of needs.

Palmer House, a Hilton Hotel

Palmer House, a Hilton Hotel, is one of Chicago’s most historic spaces. For more than 150 years, the iconic hotel has been wowing guests with its opulent lobby, unique history, and incredible hospitality. Enjoy a craft cocktail under the stunning frescos, see a magic show, or relax at the spa — your stay is guaranteed to be unforgettable.

Find accessible rooms at Palmer House, a Hilton Hotel.

Service animals

  • Service animals welcome

Mobility

  • Wide entry doors to guest rooms

Hearing

  • Closed captioning on televisions or closed captioning decoders
  • Visual alarm for hearing impaired in rooms and public areas

Amenities

  • Accessible swimming pool
  • Accessible exercise facility
  • Accessible hotel restaurant
  • Accessible concierge desk and registration desk

Getting around

  • Accessible parking
  • Accessible public entrance
  • Accessible elevators
  • Accessible routes to many hotel amenities

Learn more about accessible amenities at Palmer House, a Hilton Hotel

Hilton Chicago

A pool lift designed to help those with mobility issues enter and exit the indoor pool.
A pool lift designed to help those with mobility issues enter and exit the indoor pool at Hilton Chicago.

A long-time Chicago favorite with an unbeatable location, Hilton Chicago overlooks Grant Park and offers easy access to Soldier Field, Lake Michigan, the Museum Campus, Buckingham Fountain, and more. The hotel offers rooms and suites with sweeping water or city views, a fully stocked athletic club, and several in-house dining options and room service.

Find accessible rooms at Hilton Chicago.

Service animals

  • Service animals welcome

Mobility

  • Accessible showers with roll-in access

Hearing

  • Closed captioning on televisions or closed captioning decoders
  • Digital alarm clock available with strobe light
  • Visual alarm for hearing impaired in rooms and public areas

Amenities

  • Accessible swimming pool
  • Accessible exercise facility
  • Accessible hotel restaurant
  • Accessible concierge desk

Getting around

  • Accessible parking
  • Accessible public entrance
  • Accessible elevators with braille and lowered buttons
  • Accessible routes to many hotel amenities
  • Wheelchair ramp for lobby/reception access
  • Braille room numbers

Learn more about accessibility at Hilton Chicago

The Drake

An accessible bathroom at The Drake Chicago
An accessible bathroom at The Drake Chicago

An icon on the Chicago lakefront, The Drake is a legendary Chicago landmark that’s hosted royalty, dignitaries, and celebrities since it first opened in 1920. The location near Oak Street Beach on The Magnificent Mile puts you in the heart of downtown Chicago. For the full experience, make sure to head to the elegant Palm Court for a classic afternoon tea.

Service animals

  • Service animals welcome

Hearing

  • Closed captioning on televisions or closed captioning decoders
  • Visual alarm for hearing impaired in rooms and public areas

Amenities

  • Accessible bathtubs
  • Accessible exercise facility
  • Accessible hotel restaurant
  • Accessible concierge desk

Getting around

  • Accessible parking
  • Accessible public entrance with level or ramp entrance into building
  • Accessible elevators with braille 
  • Accessible guest room access
  • Accessible routes to many hotel amenities
  • Braille room numbers

Learn more about accessibility at The Drake.

Hilton Orrington/Evanston

An accessible bathroom at Hilton Orrington/Evanston
An accessible bathroom at Hilton Orrington/Evanston

Just one block from the scenic Northwestern Campus, the lakeshore Hilton Orrington/Evanston is the perfect jumping off point to attend Wildcats events and explore charming local shops, eateries, breweries, museums, and beaches. And don’t miss the new Thomas & Dutch serving contemporary comfort food on the first floor.

Find accessible rooms and suites at the Hilton Orrington/Evanston

Service animals

  • Service animals welcome

Mobility

  • Wide entry doors to guest rooms

Hearing

  • Closed captioning on televisions or closed captioning decoders
  • Digital alarm clock available with strobe and a vibrating pad
  • Visual alarm for hearing impaired in rooms and public areas
  • Audible alerts in the elevator

Amenities

  • Accessible bathtubs 
  • Accessible exercise facility
  • Accessible hotel restaurant
  • Accessible concierge desk

Getting around

  • Accessible parking
  • Accessible public entrance 
  • Accessible elevators 
  • Lowered peep holes in room doors
  • Accessible routes to many hotel amenities
  • Wheelchair ramp for lobby/reception access
  • Accessible transportation with advance notice

Learn more about accessibility at Hilton Orrington/Evanston.

Hilton Chicago O’Hare Airport

If you’re looking for a comfortable and convenient place to stay while traveling, look no further than Hilton Chicago O’Hare Airport. Located on the grounds of the O’Hare International Airport, the hotel is directly connected to Terminals 1, 2, and 3, plus shuttle service to Terminal 5. Amenities include room service, all-day dining, a fitness center, pool, spa, and more.

Find accessible rooms at Hilton Chicago O’Hare Airport.

Service animals

  • Service animals welcome

Mobility

  • Wide entry doors to guest rooms

Hearing

  • Closed captioning on televisions or closed captioning decoders
  • Visual alarm for hearing impaired in rooms and public areas
  • Notification devices for the doorbell or door knock and incoming telephone calls

Amenities

  • Allergy-friendly rooms
  • Accessible bathtubs 
  • Accessible exercise facility
  • Accessible hotel restaurant
  • Accessible concierge desk

Getting around

  • Accessible parking
  • Accessible public entrance 
  • Accessible elevators with braille
  • Accessible routes to many hotel amenities
  • Wheelchair ramp for lobby/reception access
  • Accessible transportation with advance notice

Learn more about accessibility at Chicago Hilton O’Hare Airport

Explore more on accessibility in Chicago.

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